Frequently Asked Questions (FAQs)

Q: Do you provide home visits?
A: Yes. All of our services are provided at your home. We don’t have a clinic or street address.

Q: Can you see clients without a doctor’s referral?
A: Yes. However, you will need a doctor's referral if you intend to claim a Medicare rebate (through a GP Management Plan or Team Care Arrangements Plan).

Q: What government funding sources are you registered with?
A: Medicare (we do not bulk bill), and we provide services for a number of Home Care Package and Community Home Support Program (CHSP) providers.

We are not NDIS registered. We can however see NDIS participants with plan and self managed funds.

We are not able to see DVA funded clients unfortunately.

We are registered with a range of private health insurers, but you should check with your insurer to confirm you are covered for our service. We do not use HICAPS.

Q: Do you only see clients who have a government funding package?
A: We can see privately paying clients who aren't accessing government funding support.

Q: What are your fees?
A: Our fees differ between services and funding sources. Please contact us for more information.