Frequently Asked Questions (FAQs)

Q: Do you provide home visits?
A: Yes. All of our services are provided at your home. We don’t have a clinic or street address.

Q: Can you see clients without a doctor’s referral?
A: Yes. However, you will need a doctor's referral if you intend to claim a Medicare rebate (through a GP Management Plan or Team Care Arrangements Plan).

Q: What government funding sources are you registered with?
A: NDIS, Medicare (we do not bulk bill), and we provide services for a number of Home Care Package and Community Home Support Program (CHSP) providers.

We are not able to see DVA funded clients unfortunately.

We are registered with a range of private health insurers, but you should check with your insurer to confirm you are covered for our service. We do not use HICAPS.

Q: Do you only see clients who have a government funding package?
A: We can see privately paying clients who aren't accessing government funding support.

Q: What are your fees?
A: Our fees differ between services and funding sources. Please contact us for more information.