Frequently Asked Questions (FAQs)

Q: Do you provide home visits?
A: Yes. All of our services are provided at your home. We don’t have a clinic or street address.

Q: Can you see clients without a doctor’s referral?
A: Yes. However, you will need a doctor's referral if you intend to claim a Medicare rebate (through a GP Management Plan or Team Care Arrangements Plan).

Q: What government funding sources are you registered with?
A: NDIS, Medicare (we do not bulk bill), and we provide services for a number of Home Care Package providers.

We are registered with the following private health insurers: ahm, Australian Unity Health Limited, Bupa Australia, Defence Health Limited, Grand United Corporate Health, HCF, Medibank Private and NIB Health Funds.

Q: Do you only see clients who have a government funding package?
A: We can see privately paying clients who aren't accessing government funding support.

Q: Do you have professional insurance?
A: Yes. We have professional indemnity and public liability insurance as required by the Allied Health Professionals Registration Agency (AHPRA).

Q: What are your fees?
A: Our fees differ between services and funding sources. Please contact us for more information.