Frequently Asked Questions (FAQs)

Q: Do you provide home visits?
A: Yes. All of our services are provided at your home. We don’t have a clinic or street address.

Q: Can you see clients without a doctor’s referral?
A: Yes. We are able to see you without a referral from a medical practitioner or health professional. However, you will need a doctor's referral if you intend to claim a Medicare rebate (through a GP Management Plan or Team Care Arrangements Plan).

Q: What government funding sources are you registered with?
A: We are registered as an NDIS provider in the ACT and NSW .

We provide occupational therapy services through a number of Home Care Package providers.

We are a registered service provider with the following private health insurers: ahm, Australian Unity Health Limited, Bupa Australia, Defence Health Limited, Grand United Corporate Health, HCF, Medibank Private and NIB Health Funds.

We are registered with Medicare. Medicare rebates are available to clients with a GP Management Plan or Team Care Arrangements Plan.

Q: Do you only see clients who have a government funding package?
A: We can see privately paying clients who aren't accessing government funding support. We can provide you with advice about potential funding options if requested.

Q: Do you have professional insurance?
A: Yes. We have professional indemnity and public liability insurance as required by the Allied Health Professionals Registration Agency (AHPRA).

Q: What are your fees?
A: Our fees differ between our services, and between funding sources. Please contact us for more information.